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🙋For Participants 3 min read

Troubleshooting for participants

Fixes for the most common joining and answering problems.

The join screen — the code only works while the presenter is live and must match the screen exactly.
The join screen — the code only works while the presenter is live and must match the screen exactly. real screenshot

Frequently asked

The code isn’t working
Make sure the presenter is live and you typed the code exactly. Codes only work during an active session.
My responses aren’t showing up
Check your internet connection and refresh the page. Your last submitted answer is saved, so you won’t lose it.
The QR code won’t scan
Point your camera steadily at the whole code, or just type the join code at join.engageslide.com instead.
I got disconnected
Rejoin with the same code — your previous submission is remembered on your device.

Still need a hand?

Our team is happy to help you get set up.